To make changes to your electric and water service, please call RPU customer service or stop into the RPU Service Center during business hours. Changes to services will take at least one business day.

New Customers – Start Service

Not an RPU customer and need to establish a new account? Please call RPU Customer service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

Please allow at least one business day to complete your request. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.


Existing Customers – Move Service

Already an RPU customer? If you are moving from one residence in our service area to another, please call RPU Customer Service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

In some cases, a Security Deposit may be required. Existing or previous customers may be required to provide a Security Deposit as a condition of obtaining new service if they have an unacceptable credit history.

If we cannot verify your identity during the phone application process, we may require that you stop into the RPU Service Center with proper identification.

Please allow at least one business day to complete your request. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.


Stop Service

Need to stop service? To stop service at an existing residence, please call RPU Customer Service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

Please be prepared to provide a forwarding address to ensure that your final bill reaches your new location.

If we cannot verify your identity during the phone disconnection process, we may require that you stop into the RPU Service Center with proper identification.

Please allow at least one business day to complete your request. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.


RPU Deposit Policy

Existing or previous customers may be required to assure payment of their account by submitting a deposit if they have an unacceptable credit history. An unacceptable credit history is defined as more than two delinquent notices or returned checks, and any service disconnects within the last 12 months on residential accounts and 24 months on commercial accounts.

The deposit amount will be equal to the two highest consecutive month's bills for the past 12 months, at the new or existing service address, rounded to the nearest dollar. If the service has been vacant, usage from the previous years may be used to calculate the deposit amount or an estimate will be made. Contact RPU Customer Service for a full copy of RPU's Deposit Policy.