RPU Connect Frequently Asked Questions
1. How do I sign up for an account, if I don’t currently have one?
Download the RPU Connect mobile app or click RPU Connect to register.
Important: You will need your 7-digit RPU account number and your phone number. This phone number must match what RPU has on file. If you need assistance with your RPU account number, phone number, or registering; please contact our Customer Care Team at 507.280.1500.
2. Can I register without an email address?
No, an email address is required when registering your account online. This makes sure we can share important updates about your account when needed.
3. Will my login information for the RPU Connect mobile app be the same as the RPU Connect portal?
Yes, your username (email address) and password will work interchangeably.
4. Is this app and portal secure?
Yes, we are committed to keeping your customer information secure and take security seriously.
5. If I have more than one account with RPU, will I see them all online?
With RPU Connect you have the ability to link multiple accounts under your name, to your online profile. Once linked, you can view those accounts as desired. You may also grant approval to an individual of your choice, access to an account, using our Guest Access feature. This feature is managed and maintained by the account holder.
To link additional accounts; click ‘Profile’, and ‘Link Additional Accounts. This is where you will enter the RPU account number to link the primary phone number and name on the account.
6. How do I enroll for auto pay?
When logged into your RPU Connect account; click ‘Manage Autopay” and then ‘Auto Pay’. Add your preferred method of payment using the ‘Add Payment Method’, select the ‘Mode of Payment’, and then ‘Method of Payment’. Agree to our Terms and Conditions and click ‘Enroll’. You can choose to have payments automatically withdrawn from your checking/savings account (no fee) or charged to your credit/debit card (standard convenience fees apply).
Note: If you have several accounts online, you will need to complete this process for each account. You can do this one one-transaction if you have multiple accounts.
Effective January 1, 2026: A $2.95 convenience fee applies for residential accounts and a $15.95 fee for commercial accounts, per transaction.
7. Can I make a one-time payment?
Yes. On the Home page, select ‘View/Pay Bill’, then ‘Pay Selected’. You can use a saved payment method or choose ‘Add New Method’ from the dropdown to add a new one.
8. Will I be able to view previous billing statements?
Yes, 2 years of billing statements are available online.
If you need help understanding your utility bill, please see our 'How to Read Your Bill' page for helpful information.
9. How do I enroll in paperless billing?
Click ‘View/Pay Bill’, then select ‘Enroll in Paperless’. By selecting this method, you will receive an email notification that your bill is ready where you will sign into your RPU Connect account to view your bill.
Note: If you have more than one account online, you can update paperless billing for multiple accounts.
10. How do I sign up for notifications?
Click on ‘Alerts’. From here, you can select to receive notifications regarding Outages, Billing, and Usage Alerts and select your notification preference.
11. Can I report an outage using RPU Connect?
You will be able to report an outage using the RPU Connect portal or mobile app. To keep up-to-date with outage information in your area, please select how you would like to be notified in your ‘Alerts’.
13. How do I find out about rebates and other programs?
Using our ‘Rebate’ icon on our pre-login page you will have access to information on Rebates, Programs, and Conservation Tips.
15. What if I need help with using RPU Connect or have questions?
For additional assistance, please reference our RPU Connect User Guide or contact our Customer Care Team at 507.280.1500.