Contact us using the numbers below or by completing and submitting the form.

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4pm

RPU Customer Care by phone:
Monday-Friday, 8am-5pm

Customer Care

Customer Care Advisors: 507.280.1500 or 800.778.3421

Emergency Numbers

Report an electrical or water outage / emergency, please call us at:

Electric (24 hours): 507.280.9191

Water:
8 a.m. - 5 p.m.: 507.280.1500
5 p.m. - 8 a.m.: 507.280.9191

Sewer Backup or Overflow: 507.328.2640

Public Data Requests

Public data requests should be made through the City Clerk's Office

For general questions regarding RPU services, offerings, or to report a street light outage, please use the form below. Not for reporting power outages. Call 507-280-9191 to report an outage.

*All Fields Required

Contact Information

Residential Customer Service

For questions regarding your residential utilities, please check out the list below for contact information.

Contact a customer service representative today at 507.280.1500 or send us an email.

Customer service representatives can help you with:

  • Payment options
  • Billing inquiries
  • Payment by phone
  • Electric or water usage questions
  • Program questions
  • Conserve & Save® Rebates
  • General questions
  • If you would like to Stop, Start, or Transfer Service please call us at 507.280.1500.
  • Utility Release of Information

Residential rebate processing questions

Shannon Smith
Phone - 507.280.1537

Business Customer Service

For questions regarding your commercial or industrial utilities, please check out the list below for contact information.

Please contact a customer service representative today at 507.280.1500 or 800.778.3421 or send us an email.

Customer service representatives can help you with:

  • Billing inquiries
  • Payment by phone
  • Electric or water usage questions
  • Payment options
  • Conserve & Save® Rebates
  • General questions

Commercial Account Contacts

Our commercial account representatives can help you with:

Jan Blevins
Phone – 507.280.1578

Dru Larson
Phone – 507.280.1607

Josh Mason
Phone – 507.280.1588

Anna Basimamovic
Phone - 507.280.1565

Locations

The RPU Service Center, considered the main office, is located at 4000 East River Road NE, Rochester, MN, 55906. We also have several payment drop boxes around town for your convenience.

Drop boxes are located at (click an address below for a map to the location):

Pay by Phone 1.855.631.3643

Employment

For information on jobs available at RPU and with the City of Rochester, please visit the City of Rochester Employment web page.