Contact us using the numbers below or by completing and submitting the form.
Business Hours
RPU Service Center Lobby Hours:
Monday-Friday 8am-5pm
RPU Customer Care by phone:
Monday-Friday, 8am-5pm
Customer Care
Customer Care Advisors: 507-280-1500 or 800-778-3421
Emergency Numbers
Report an electrical or water outage / emergency, please call us at:
Electric (24 hours): 507-280-9191
Water:
8 a.m. - 5 p.m.: 507-280-1500
5 p.m. - 8 a.m.: 507-280-9191
Sewer Backup or Overflow: 507-328-2640
Public Data Requests
Public data requests should be made through the City Clerk's Office
Contact Information
Residential Customer Service
For questions regarding your residential utilities, please check out the list below for contact information.
Contact a Customer Care Advisor today at 507-280-1500 or send us an email.
Customer Care Advisors can help you with:
- Payment options
- Billing inquiries
- Payment by phone
- Electric or water usage questions
- Program questions
- Conserve & Save® Rebates
- Energy Audits
General questions - If you would like to Stop, Start, or Transfer Service please call us at 507-280-1500.
- Utility Release of Information
Residential rebate processing questions
Shannon Smith
507-280-1537
Business Customer Service
For questions regarding your commercial or industrial utilities, please check out the list below for contact information.
Please contact a Customer Care Advisor today at 507-280-1500 or 800-778-3421 or send us an email.
Customer Care Advisors can help you with:
- Payment by phone
- Payment options
- Conserve & Save® Rebates
- General questions
Commercial Account Contacts
For Commercial and Industrial rebate questions, email us here. For general commercial account questions, email us here or call an Advisor from the list below.
Our Energy & Environmental Advisors can help you with:
- Billing inquiries
- Electric or water usage questions
- More detailed questions about utility programs
- Conserve & Save® Rebates
- Energy Audits
- Partnering in Energy Solutions Program
- Utility Release of Information
Dru Larson
507-280-1607
Josh Mason
507-280-1588
Anna Basimamovic
507-280-1565
Dave Anderson
507-280-1578
Locations
The RPU Service Center, considered the main office, is located at 4000 East River Road NE, Rochester, MN, 55906. We also have several payment drop boxes around town for your convenience.
The Hy-Vee and City Hall drop boxes will no longer be available after June 1, 2021. The RPU Service Center and SIlver Lake Plant drop boxes will continue to be available.
Drop boxes are located at (click an address below for a map to the location):
- RPU Service Center 4000 East River Road NE
- City Hall Lobby 201 4th Street SE
- Silver Lake Power Plant 425 West Silver Lake Drive NE
- Hy-Vee Barlow Plaza 1315 6th Street NW
- Hy-Vee North 500 37th Street NW
- Hy-Vee South 500 Crossroads Drive SW
Pay by Phone 1-855-631-3643
Employment
For information on jobs available at RPU and with the City of Rochester, please visit the City of Rochester Employment web page.