Contact us using the numbers below or by completing and submitting the form.

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-5pm

RPU Customer Care by phone:
Monday-Friday, 8am-5pm

Customer Care

Customer Care Advisors: 507-280-1500 or 800-778-3421

Emergency Numbers

Report an electrical or water outage / emergency, please call us at:

Electric (24 hours): 507-280-9191

Water:
8 a.m. - 5 p.m.: 507-280-1500
5 p.m. - 8 a.m.: 507-280-9191

Sewer Backup or Overflow: 507-328-2640

Public Data Requests

Public data requests should be made through the City Clerk's Office

For general questions regarding RPU services, offerings, or to report a street light outage, please use the form below. Not for reporting power outages. Call 507-280-9191 to report an outage.

*All Fields Required


Contact Information

Residential Customer Service

For questions regarding your residential utilities, please check out the list below for contact information.

Contact a Customer Care Advisor today at 507-280-1500 or send us an email.

Customer Care Advisors can help you with:

Residential rebate processing questions

Shannon Smith
507-280-1537

Business Customer Service

For questions regarding your commercial or industrial utilities, please check out the list below for contact information.

Please contact a Customer Care Advisor today at 507-280-1500 or 800-778-3421 or send us an email.

Customer Care Advisors can help you with:

  • Payment by phone
  • Payment options
  • Conserve & Save® Rebates
  • General questions

Commercial Account Contacts

For Commercial and Industrial rebate questions, email us here. For general commercial account questions, email us here or call an Advisor from the list below.

Our Energy & Environmental Advisors can help you with:

Dru Larson
507-280-1607

Josh Mason
507-280-1588

Anna Basimamovic
507-280-1565

Dave Anderson
507-280-1578


Locations

The RPU Service Center, considered the main office, is located at 4000 East River Road NE, Rochester, MN, 55906. We also have several payment drop boxes around town for your convenience.

The Hy-Vee and City Hall drop boxes will no longer be available after June 1, 2021. The RPU Service Center and SIlver Lake Plant drop boxes will continue to be available.

Drop boxes are located at (click an address below for a map to the location):

Pay by Phone 1-855-631-3643


Employment

For information on jobs available at RPU and with the City of Rochester, please visit the City of Rochester Employment web page.