Contact us using the numbers below or by completing and submitting the form.
Business Hours
Monday-Friday, 8 a.m. - 5 p.m.
Walk-in, phone, and email inquiries.
Customer Services
Customer Service Representative: 507.280.1500 or 800.778.3421
Emergency Numbers
Report an electrical or water outage / emergency, please call us at:
Electric (24 hours): 507.280.9191
Water:
8 a.m. - 5 p.m.: 507.280.1500
5 p.m. - 8 a.m.: 507.280.9191
Information Requests
Information requests should be made through the City Clerk's Office
Contact Information
Residential Customer Service
For questions regarding your residential utilities, please check out the list below for contact information.
Contact a customer service representative today at 507.280.1500 or send us an email.
Customer service representatives can help you with:
- Payment options
- Billing inquiries
- Payment by phone
- Electric or water usage questions
- Program questions
- Conserve & Save® Rebates
- General questions
- If you would like to Stop, Start, or Transfer Service please call us at 507.280.1500.
Residential rebate processing questions
Melisa Allard
Phone - 507.280.1537
Business Customer Service
For questions regarding your commercial or industrial utilities, please check out the list below for contact information.
Please contact a customer service representative today at 507.280.1500 or 800.778.3421 or send us an email.
Customer service representatives can help you with:
- Billing inquiries
- Payment by phone
- Electric or water usage questions
- Payment options
- Conserve & Save® Rebates
- General questions
Commercial Account Contacts
Our commercial account representatives can help you with:
- More detailed questions about utility programs
- Conserve & Save® Rebates
- Energy Audits
- Partnering in Energy Solutions Program
Jan Blevins
Phone – 507.280.1578
Dru Larson
Phone – 507.280.1607
Dirk Bierbaum
Phone – 507.292.1225
Locations
The RPU Service Center, considered the main office, is located at 4000 East River Road NE, Rochester, MN, 55906. We also have several payment drop boxes around town for your convenience.
Drop boxes are located at (click an address below for a map to the location):
- RPU Service Center 4000 East River Road NE
- City Clerk's Office City Hall Room 135 201 4th Street SE
- Silver Lake Power Plant 425 West Silver Lake Drive NE
- Hy-Vee Barlow Plaza 1315 6th Street NW
- Hy-Vee North 500 37th Street NW
- Hy-Vee South 500 Crossroads Drive SW
Pay by Phone 1.855.210.2285
Employment
For information on jobs available at RPU and with the City of Rochester, please visit the City of Rochester Employment web page.