Business Hours: Monday-Friday, 8am-4:30pm (lobby) and 8am-5pm (phone)

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Emergency Info
- Electric Outage:
  507.280.9191
- Water Outage:
  8am - 5pm: 507.280.1500
- Water Outage:
  5 pm - 8 am: 507.280.9191
- Sewer Backup or Overflow:
  507.328.2640
- Pay by Phone:
  855.631.3643
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RPU Service Center Hours are Monday-Friday 8am-4:30pm (lobby) and 8am-5pm (phone)

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RPU Service Center

4000 East River Road NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500

Monday-Friday, 8am-5pm

Customer Care

Contact a customer care representative today at 507-280-1500 or email us.

More about being a RPU Customer

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191

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New Customers
- Getting Started
- Welcome to RPU
My Account
Rebates & Programs
- Residential
- Multifamily
  - Multifamily Energy Savings Program
- Commercial
- State Rebate Programs, Grants, and Tax Incentives
  - State Initiatives
Outages & Safety
Construction Center
- Safety
Education & Environment
About RPU

©2025 Rochester Public Utilities. All Rights Reserved. | Privacy Policy | Terms & Conditions

New Customers
- Getting Started
- Welcome to RPU
My Account
Rebates & Programs
- Residential
- Multifamily
  - Multifamily Energy Savings Program
- Commercial
- State Rebate Programs, Grants, and Tax Incentives
  - State Initiatives
Outages & Safety
Construction Center
- Safety
Education & Environment
About RPU

Power Outage Map
Community Resources
Contact Us