Public Utilities

Cold Weather Protection

The Cold Weather Rule (CWR) window is Oct. 1 through April 30. If you are an eligible customer in
need of support through the CWR, please fill out the application and return it to RPU Customer Care.

Learn More

Advanced Metering Project Now Underway

RPU has begun installing new electric and water meters in northwest Rochester as the
first phase of a multi-year Advanced Metering project across the community.

Learn more about Advanced Metering

Your Account, All in One Place

Designed with convenience and flexibility in mind, the portal 
gives customers more ways to access information and tools.

Learn More

Plugged In: Nov/Dec 2026

Cozy up to the Nov/Dec issue and stay
informed about important utility information.

Read the latest issue

Make the Season Even Brighter!

Buy energy efficient LED holiday lights or decorations and apply for a rebate up to $12 per string.

Residential Rebates

Don't Trash Old Holiday Lights

Recycle them! It's FREE! Bring old string lights and decorations into the RPU Service Center lobby and drop them in the designated bins.

Holiday Light Recycling

FREE Energy Efficiency Workshops

Learn no- and low-cost ways to save, grab a swag bag, and qualify for a $75 home energy audit.

Learn more

Schedule Your Appointment

Once you've confirmed your property is in the current installation area, schedule your appointment using one of the following options:

Learn more & schedule your water meter appointment

Pay Bill / Manage Account

Billing and Payment Options

Apply for New Service

Outages

Conserve & Save™ Rebates

Solar

Our new customer portal is now available!

If you previously had an online account with RPU, please check your email for a message with instructions to reset your password and access your account.

If you didn’t receive the email, click here to reset your password and log into the new portal.

If you are new to online access, click here to register and create your RPU Connect account.

If you’ve already reset your password, visit https://my.rpu.org/ to log in.  You can bookmark this page for future access.

Power Outage Map

View current electric outages in our service area, search your address, and see how many customers are affected.
Woman holding leaf

Community Resources

Find local programs and assistance options to help with utility bills and other community support services.

Contact Us

Get the right phone numbers fast to report electric or water outages, emergencies, and sewer backups.

Emergency Information

Electric Outage:
507-280-9191

Water Outage:
8am - 5pm: 507-280-1500

Water Outage:
5 pm - 8 am: 507-280-9191

Sewer Backup or Overflow:
507-328-2640

Pay by Phone:
844-234-2643

Stay Informed

 

See how RPU is planning today to ensure safe, reliable water for Rochester's growing community.

Read Plugged In Online

News

View all news

Contact Us

RPU Service Center Lobby Hours
Monday-Friday 8am-4:30pm

RPU Customer Care

Pay by Phone
884-234-2643 (24 hrs)

Report an Outage

  • Electric Outage: 507-280-9191
  • Water Outage: 8am - 5pm: 507-280-1500
  • Water Outage: 5pm - 8am: 507-280-9191
RPU air view

About RPU

Rochester Public Utilities (RPU) is a municipally-owned electric and water utility located in Rochester, MN. RPU serves more than 61,000 electric customers and 42,000 water customers. RPU operates under the direction of a five member, mayor-appointed Utility Board and under the Rochester City Council.