Business Hours: Monday-Friday, 8am-4:30pm (lobby) and 8am-5pm (phone)

Rochester Public Utility - We pledge, we deliver
  • Pay Bill
  • Outages
  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate
  • Rebates & Programs
    • Residential
      • Lead Service Line Replacement Program
      • Advanced Metering
      • Conserve & Save™ Rebates
      • Income-Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Repair Program
      • Bring Your Own Device (BYOD) Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • ENERGY STAR® Benchmarking
      • RPU's Retro-Commissioning (RCx) Program
    • State Rebate Programs, Grants, and Tax Incentives
      • State Initiatives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Drinking Water Week Open House
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Agendas
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom
  • Power Outage Map
  • Community Resources
  • Contact Us
  • Emergency Info
    • Electric Outage:
      507.280.9191
    • Water Outage:
      8am - 5pm: 507.280.1500
    • Water Outage:
      5 pm - 8 am: 507.280.9191
    • Sewer Backup or Overflow:
      507.328.2640
    • Pay by Phone:
      855.631.3643
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      Electric Vehicles
    • Pay My Bill
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    • Research Renewable Energy
    • Start / Stop / Transfer Service

UPDATE: The Boil Water Advisory that was issued on Friday has been lifted.

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RPU Service Center

4000 East River Road NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500

Monday-Friday, 8am-5pm

Customer Care

Contact a customer care representative today at 507-280-1500 or email us.

More about being a RPU Customer

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191

More about outages

Associations

  • American Public Power: Member of Powering Strong Communities
  • American Water Works Association
  • WaterSense

Recognitions

  • Energy Star
  • RP3
  • Tree Line
  • Smart Energy
  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate
  • Rebates & Programs
    • Residential
      • Lead Service Line Replacement Program
      • Advanced Metering
      • Conserve & Save™ Rebates
      • Income-Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Repair Program
      • Bring Your Own Device (BYOD) Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • ENERGY STAR® Benchmarking
      • RPU's Retro-Commissioning (RCx) Program
    • State Rebate Programs, Grants, and Tax Incentives
      • State Initiatives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Drinking Water Week Open House
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Agendas
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom

©2025 Rochester Public Utilities. All Rights Reserved. | Privacy Policy | Terms & Conditions

  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate
  • Rebates & Programs
    • Residential
      • Lead Service Line Replacement Program
      • Advanced Metering
      • Conserve & Save™ Rebates
      • Income-Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Repair Program
      • Bring Your Own Device (BYOD) Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • ENERGY STAR® Benchmarking
      • RPU's Retro-Commissioning (RCx) Program
    • State Rebate Programs, Grants, and Tax Incentives
      • State Initiatives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Drinking Water Week Open House
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Agendas
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom
  • Power Outage Map
  • Community Resources
  • Contact Us