Account Services

Account Services is your go-to resource for managing and understanding your utility account. It includes assistance with starting, stopping, or transferring service, as well as guidance on how to read and interpret your bill so you know exactly what you’re paying for. You’ll also find information on payment options, due dates, and programs that may help you manage your costs. In addition, Account Services connects you with our team through multiple contact methods whether by phone, online, or in person, so you can get answers to questions, resolve issues, and receive support whenever you need it.

Contact Us

RPU Service Center

4000 East River Rd NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500
Monday-Friday 8am-5pm

Email us

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am-5pm:
507-280-1500

Water Outage: 5pm-8am:
507-280-9191