Military Protection
Minnesota Statute 325E.028 Utility Payment Arrangement for Military Service Personnel provides protection against utility disconnection if a member of your household has been ordered into active military duty, for deployment, or for a permanent change in duty station during the period of active duty.
To be considered for military service personnel protection, you must meet requirements as outlined in the statute and enter a payment arrangement plan with RPU. The requirements include:
- Your household income is below the state median income, enter a payment arrangement that includes ten percent of your household’s gross monthly income toward your RPU bill.
- If your household income is above the State’s median income level, enter a reasonable payment arrangement that considers your financial resources and remain current with your payments.
- If you receive energy assistance, enter a payment arrangement that includes ten percent of your household’s gross monthly income toward your RPU bill.
For more information on Military Protection, please contact our Customer Care team at customercare@rpu.org or call 507-280-1500.
Contact Us
RPU Service Center
4000 East River Rd NE
Rochester, MN, 55906
Business Hours
RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm
RPU Customer Care by phone: 507-280-1500
Monday-Friday 8am-5pm
Report an Outage
Electric Outage: 507-280-9191
Water Outage: 8am-5pm:
507-280-1500
Water Outage: 5pm-8am:
507-280-9191