Military Protection

Minnesota Statute 325E.028 Utility Payment Arrangement for Military Service Personnel provides protection against utility disconnection if a member of your household has been ordered into active military duty, for deployment, or for a permanent change in duty station during the period of active duty.

To be considered for military service personnel protection, you must meet requirements as outlined in the statute and enter a payment arrangement plan with RPU. The requirements include:

  • Your household income is below the state median income, enter a payment arrangement that includes ten percent of your household’s gross monthly income toward your RPU bill.
  • If your household income is above the State’s median income level, enter a reasonable payment arrangement that considers your financial resources and remain current with your payments.
  • If you receive energy assistance, enter a payment arrangement that includes ten percent of your household’s gross monthly income toward your RPU bill.

For more information on Military Protection, please contact our Customer Care team at customercare@rpu.org or call 507-280-1500.

Contact Us

RPU Service Center

4000 East River Rd NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500
Monday-Friday 8am-5pm

Email us

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am-5pm:
507-280-1500

Water Outage: 5pm-8am:
507-280-9191