Safety
At RPU, safety is more than a core value, it is the foundation of everything we do. Our highest priority is protecting the health, well-being, and security of every person we serve and work alongside. This commitment extends across every aspect of our operations, from daily workplace practices to large-scale projects and emergency response efforts.
We are dedicated to maintaining a safe environment for our employees, customers, contractors, and the entire Rochester community. Through ongoing training, strict safety standards, proactive planning, and a culture of accountability, we strive to prevent incidents before they occur and ensure every task is completed responsibly and safely.
Whether working in the field, supporting customers, or partnering with contractors, RPU emphasizes collaboration, communication, and continuous improvement to uphold the highest level of safety in all situations. Our commitment reflects our responsibility not only as a utility provider, but also as a trusted community partner focused on protecting people today and for future generations.
Contact Us
RPU Service Center
4000 East River Rd NE
Rochester, MN, 55906
Business Hours
RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm
RPU Customer Care by phone: 507-280-1500
Monday-Friday 8am-5pm
Report an Outage
Electric Outage: 507-280-9191
Water Outage: 8am-5pm:
507-280-1500
Water Outage: 5pm-8am:
507-280-9191