Service Assured Water Service Repair Coverage

Service Assured® Water Service Repair Program
As of January 1, 2022, all eligible residential water customers who are not currently enrolled are automatically enrolled in Service Assured® Water.
Program details:
- A fee of $1.99 will appear as a separate line item on your monthly RPU bill.
- If you also enroll in the Service Assured® Electric RepairProgram, the total cost for both is $3.00.
- No deductible applies to this coverage.
More information:

How to Opt Out
If you do not wish to participate in Service Assured® Water, you may opt out. However, opting out means you will be responsible for any repair costs. For full details and the required opt-out form, click here.
For questions, call RPU Customer Care at 507-280-1500.
Contact Us
RPU Service Center
4000 East River Road NE
Rochester, MN, 55906
Business Hours
RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm
RPU Customer Care by phone: 507-280-1500
Monday-Friday, 8am-5pm
Report an Outage
Electric Outage: 507-280-9191
Water Outage: 8am - 5pm: 507-280-1500
Water Outage: 5pm - 8am: 507-280-9191