Service Assured ® Repair Coverage

Protect Your Home with Service Assured^® 

Did you know that as a Rochester homeowner, you own your water service and possibly your electric service? Unfortunately, aging pipes, invasive tree roots, seasonal changes, freezing, improper installation, corrosion, and valve failure can lead to costly repairs. You can’t prevent it. You can’t predict it. Worst of all, most homeowner insurance policies do not cover these repairs. But with Service Assured^®, you’re covered!

What is Service Assured^®?

Service Assured^® provides coverage for unexpected water or underground electric service repairs. There are two branches of the program:

Both programs offer peace of mind by covering costly repairs that standard homeowner insurance policies often exclude.

Opting Out of Coverage

If you do not want to participate in Service Assured^® Water or Electric, you may opt out. However, without coverage, you will be responsible for all repair costs, which can be significant:

• Angle Stops repairs: Hundreds of dollars
• Service Line repairs/replacement: $5,000 to $10,000 or more

If you opt out, you cannot re-enroll for 12 months from your opt-out date. Re-enrollment requires a pre-approval inspection by RPU. If pre-existing conditions (e.g., leaks, improper installation) are found, you must repair them at your own cost before becoming eligible.

To opt out, submit the required form:

• Service Assured^® Opt-Out Form
• Service Assured^® Opt-Out Form (fillable form)

Return the completed form via:

• Mail or drop-off at the RPU Service Center: 4000 East River Road NE, Rochester, MN, 55906
• Email: customercare@rpu.org
• Call RPU Customer Care at 507-280-1500 to request a mailed form

Eligibility

Service Assured® is available to RPU customers living in:

• Single-family homes
• Single-owner duplexes
• Some townhome associations
• Individual twin homes and triplexes (where each unit has its own water service line or underground electric service installed after January 1, 1981)

Exclusions

The program does not cover:

• Mobile homes, apartments, or condominiums
• Atypical service configurations
• Individual townhomes (due to common property ownership by associations)
• Pre-existing conditions (must be repaired before eligibility)

To determine if you qualify, call RPU Customer Care at 507-280-1500.

Townhome Associations

If your townhome association is interested in Service Assured^® coverage, contact RPU Customer Care to check eligibility.

Stay Protected with Service Assured®

Unexpected repairs can be expensive. Protect yourself from financial burden with Service Assured^®. Whether it’s water or electric service, we’ve got you covered!

For questions or to enroll, call RPU Customer Care at 507-280-1500.