Start, Stop, or Transfer Services

Whether you’re moving to a new home, leaving your current residence, or simply updating your service, we’re here to make the process as smooth as possible. Starting, stopping, or transferring your utility service is quick and straightforward, and our team is ready to guide you every step of the way. We understand that transitions can be busy, so we strive to provide clear options, flexible scheduling, and dependable support to ensure your service needs are handled with ease and confidence.

For New Customers Wanting to Start Service

If you are not currently an RPU customer and need to establish a new account, please contact RPU Customer Care at 507.280.1500 or 800.778.3421, or visit the RPU Service Center located at 4000 East River Rd NE, or register RPU Connect.

Please allow up to three business days for your request to be processed.

To initiate utility service please provide the following:

• You will need to provide the service address and your desired start date (a minimum of one business days’ notice is required).
• A valid form of identification is also necessary, such as a Social Security Number (SSN). If you do not have an SSN, please visit our office in person with a passport or another valid government-issued ID.
• Commercial customers must provide a federal tax identification number.
• If you are renting, a copy of your lease may be requested.
• Please note that a deposit may be required based on your credit history and will be due prior to the start date at your new service location. 

Existing Customers

Already an RPU customer? If you are moving from one residence in our service area to another, please call RPU Customer Care at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Rd NE.

In some cases, a Security Deposit may be required. Existing or previous customers may be required to provide a Security Deposit as a condition of obtaining new service if they have an unacceptable credit history.

If we cannot verify your identity during the phone application process, we may require that you stop into the RPU Service Center with proper identification.

Please allow at least one business day to complete your request.

Stop Service

Need to stop service? To stop service at an existing residence, please call RPU Customer Care at 507.280.1500 or 800.778.3421, or stop in at the RPU Service Center located at 4000 East River Rd NE, or visit RPU Connect.

Please be prepared to provide a forwarding address to ensure that your final bill and any credits on your account reaches your new location.

If we cannot verify your identity during the phone disconnection process, we may require that you stop at the RPU Service Center with proper identification.

Please allow at least one business day to complete your request.

RPU Deposit Policy

Existing or previous customers may be required to assure payment of their account by submitting a deposit if they have an unacceptable credit history. An unacceptable credit history is defined as more than two delinquent notices or returned checks, and any service disconnects within the last 12 months on residential accounts and 24 months on commercial accounts.

The deposit amount will be equal to the two highest consecutive month's bills for the past 12 months, at the new or existing service address, rounded to the nearest dollar. If the service has been vacant, usage from the previous year(s) may be used to calculate the deposit amount or an estimate will be made.

RPU’s deposit policy is in included in Policy 16: Billing, Credit, and Collections.