You Asked, We Answered: Why am I not getting my bill on time?
If you receive your RPU bill by mail, delivery times can vary after your bill enters the U.S. Postal Service system. While RPU works to send bills on schedule, we cannot control how quickly mail is delivered once it leaves us.
The good news is you don’t have to wait for the mail to know when your bill is ready.
With RPU Connect, you can access your account anytime from your computer, tablet, or smartphone. Customers can view their bill and payment history, make one-time payments, enroll in paperless billing, receive bill notifications and alerts by email or text, and set up or manage AutoPay.
And RPU Connect does more than billing. You can also:
• Track and compare your electric and water usage
• Report an outage and receive outage updates
• Manage alerts and notification preferences
• Start, stop, or transfer service
• Update your contact information
• Access rebates, programs, and ways to save
Already have an account? Log in to RPU Connect anytime to view and manage your account.
New to RPU Connect? Creating an account is quick and easy. Once registered, you’ll have secure, 24/7 access to your RPU account and won’t have to rely on the mailbox to know when your bill is ready.
Prefer to pay in person? Customers can also pay their utility bill using the payment kiosk at the RPU Service Center.
No matter how you choose to pay, RPU offers several convenient options to help you stay on top of your account and avoid delays associated with mailed bills.