A Message from the General Manager

At Rochester Public Utilities (RPU), reliability is at the heart of everything we do. In recent months, we saw that commitment in action during the January regional grid emergency and again during the March snowstorm that caused outages for thousands of customers in our community.

While the January MISO event was driven by extreme conditions across the Upper Midwest, our focus in Rochester remained clear: maintaining reliable service. Through preparation, system flexibility, and strong coordination, we continued to serve our customers during a challenging time.

That same focus guided our response to the March outage. RPU crews worked quickly and safely to restore power as soon as possible, demonstrating the dedication and responsiveness our community depends on.

These events are a reminder that reliability takes planning, investment, and people. At RPU, we remain committed to delivering safe, dependable service every day.

In this issue of Plugged In, you’ll find more on how we maintain reliability, along with updates on water quality, upcoming events, and ways to save through rebates and programs.

Thank you for trusting RPU to serve your home and business.

Sincerely, 

Tim McCollough 
General Manager 
Rochester Public Utilities