Policies

1. Mission Statement

2. Board Responsibilities and Functions

3. Board Relationship with the Common Council

4. Board Organization

5. Board Procedures

6. Delegation of Authority/Relationship with Management

7. Member Attendance at Conferences and Meetings

8. Board Member Expenses

11. Worker Safety

12. Customer Relations

13. Public Information and Outreach

14. Application for Service

15. Electric Utility Line Extension

16. Billing, Credit and Collections

17. Electric Service Availability

18. Water and Electric Metering

19. Adjustment of Utility Services Billed

21. Involuntary Disconnection

22. Acquisition and Disposal of Interest in Real Property

23. Electric Utility Cash Reserve

24. Water Utility Cash Reserve

25. Charitable Contributions

27. Payment in Lieu of Taxes (Formerly Titled Contribution in Lieu of Taxes)

28. Joint-Use of Infrastructure and Land Rights

29. Customer Data Management Policy

30. Life Support

31. Electric Utility Undergrounding Policy

Contact Us

RPU Service Center

4000 East River Road NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500
Monday-Friday, 8am-5pm

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191