Advanced metering update: What to expect as crews begin meter upgrades

RPU is continuing work on advanced metering, a modernization project that upgrades electric and water meters so they can securely communicate usage information. This helps improve service, supports faster outage detection, and gives customers access to more detailed usage information over time. A pilot phase has already started successfully, and as the project continues, you may see RPU crews and authorized contractors in neighborhoods across our service area.

What to expect at your home or business

• Electric meter upgrades are typically quick and usually do not require you to be home.
• Water meter upgrades take longer and require an appointment because the water meter is located indoors.
• If access inside is needed, we will coordinate ahead of time, and our staff will show identification before entering.

When to call
If you see someone you suspect may not be an RPU employee trying to gain access to RPU equipment, please call RPU immediately at 507-280-1500. If it is after business hours, call 507-280-9191.