Mission & Values

Our Vision We Will Set the Standard for Service

RPU, a division of the City of Rochester, MN, is the largest municipal utility in the state of Minnesota. RPU serves 61,000 electric customers and 42,000 water customers. As a municipal utility, RPU returns funds back to the city of Rochester each year in the form of "in lieu of tax payments."


Our Core Values

Combined Word Map & Values
  • Safety: Protect every individual

  • Integrity: Demonstrate honestly, respect, and good faith

  • Service: Leave every individual with a positive impression

  • Stewardship: Protect our environment through the wise use of resources

  • Accountability: Take ownership and responsibility for actions and outcomes

  • Skill: Improve our own and others’ abilities and knowledge

Contact Us

RPU Service Center

4000 East River Road NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500
Monday-Friday, 8am-5pm

Email us

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191