Mission & Values
Our Vision We Will Set the Standard for Service
RPU, a division of the City of Rochester, MN, is the largest municipal utility in the state of Minnesota. RPU serves 61,000 electric customers and 42,000 water customers. As a municipal utility, RPU returns funds back to the city of Rochester each year in the form of "in lieu of tax payments."
Our Core Values
-
Safety: Protect every individual
-
Integrity: Demonstrate honestly, respect, and good faith
-
Service: Leave every individual with a positive impression
-
Stewardship: Protect our environment through the wise use of resources
-
Accountability: Take ownership and responsibility for actions and outcomes
-
Skill: Improve our own and others’ abilities and knowledge
Contact Us
RPU Service Center
4000 East River Road NE
Rochester, MN, 55906
Business Hours
RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm
RPU Customer Care by phone: 507-280-1500
Monday-Friday, 8am-5pm
Report an Outage
Electric Outage: 507-280-9191
Water Outage: 8am - 5pm: 507-280-1500
Water Outage: 5pm - 8am: 507-280-9191
