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Rochester Public Utilities (RPU) will provide Service AssuredSM WATER SERVICE REPAIR COVERAGE (Coverage) to the customer (you) under the following terms:
Availability. Coverage is available to RPU residential water customers living in single-family homes and single-owner duplexes. [Excludes individual townhomes, twinhomes, apartments, mobile homes, and condominiums. Coverage may not be applicable to all single-family homes and single-owner duplexes. In rare instances of atypical service configurations, Coverage is not available. Pre-existing conditions (e.g. leaks, improper installation, etc.) render you ineligible for Coverage. You may repair the condition, at your cost, and then become eligible.]
Coverage. CALL RPU FOR ANY CLAIMS/REPAIRS…RPU WILL CALL A CONTRACTOR IF NEEDED! A diagram of the typical residential water service is shown on the reverse side. In the absence of Coverage, you are responsible for all service line repairs from the (1)corporation stop to the (4)angle stop. RPU owns the (5)meter and the (6)meter tails, so they are and will continue to be repaired by RPU at no cost to you. You own the (7)full flow gate valve and are responsible for repair costs to it. With Coverage, RPU will make all repairs from the (1)corporation stop to the (6)meter tails, and will perform landscaping restoration work up to your property line (this includes the street, public sidewalk, curb, boulevard, and the driveway approach). You are responsible for the landscaping restoration work from your property line to your home. RPU's landscaping restoration work on your property is limited to backfilling the trench. RPU is not responsible for incidental or consequential damage resulting from a service line break. Check with your homeowner's insurance for this type of coverage.
Monthly Fee. A monthly fee of $1.99 plus sales tax is included on your bill and collected with your other utility charges, due and payable upon presentation. Failure to pay by the due date may be cause for RPU to drop you from the program. RPU reserves the right to modify this price and any such modification will be indicated on your utility bill.
Terms. This Agreement is effective on the date it is received by RPU and covers all repair costs of failures and/or freeze-ups of your service line after this date. This Agreement is subject to the terms contained herein and will continue month-to-month until either you or RPU cancels this Agreement by notifying the other party in writing. There is no cancellation charge. Cancellation of this Agreement shall be without prejudice to the rights or remedies of either you or RPU under this Agreement.
RPU's Right of Inspection. RPU reserves the right to inspect your water service should you inform RPU that a problem or damage has occurred. Your premises shall be made available to RPU for such an inspection.
Customer's Responsibilities. You shall cooperate with RPU and provide RPU with all information requested.
Default. RPU may cancel this Agreement immediately if you violate any provision of this Agreement. RPU is entitled to recover its costs and expenses, including reasonable attorney's fees, if legal action is necessary. RPU reserves the right to refuse Coverage to any customer for any non-discriminatory reason.
Miscellaneous. The laws of the State of Minnesota shall govern this Agreement. This Agreement is the final expression and a complete and exclusive statement of the terms of the Agreement, superseding all prior Agreements and understandings, whether written or oral. No delay or omission by either party in exercising any right under this Agreement shall operate as a waiver of that or any other right. If any provision of this Agreement is invalid, such provision shall be omitted, but the remaining provisions of this Agreement shall be given full force and effect.
Disclaimers. This program does NOT cover service replacements within the street right-of-way done in conjunction with street repair/replacement projects.
Sign up online for Service AssuredSM, or call 280-1500 to receive the forms by mail.
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