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Rochester Public Utilities (RPU) will provide Service AssuredSM Underground Electric Service Repair (Coverage) to the customer (you) under the following terms:
Availability. Coverage is available to RPU residential customers living in single-family homes and single-owner duplexes that have underground electric service installed or updated after January 1, 1981. (Excludes individual townhomes, twinhomes, apartments, mobile homes, and condominiums. Coverage may not be applicable to all single-family homes and single-owner duplexes. In rare instances of atypical service configurations, Coverage is not available. Pre-existing conditions render you ineligible for Coverage. You may repair the condition, at your cost, and then become eligible.)
Coverage. CALL RPU FOR ANY CLAIMS/REPAIRS…RPU WILL CALL A CONTRACTOR IF NEEDED! A diagram of the typical residential electric service is shown on the reverse side. In the absence of Coverage, you are responsible for all repair costs resulting from service line failures. With Coverage, RPU will make all repairs between the (1)transformer or the secondary pedestal to the (4)electric meter socket as identified. In all events, the customer retains responsibility for failures of the conductors between the meter socket and the main panel inside the home (problems associated with the meter socket are not covered). RPU is responsible for the landscaping restoration work up to your property line (this includes the street, public sidewalk, curb, boulevard, and the driveway approach). You are responsible for the landscaping restoration work from your property line to your home. RPU's landscaping restoration work on your property is limited to backfilling the trench. RPU is not responsible for incidental or consequential damage resulting from a service line break. Check with your homeowner's insurance for this type of coverage.
Monthly Fee. A monthly fee of $1.99 plus sales tax is included on your bill and collected with your other utility charges, due and payable upon presentation. Failure to pay by the due date may be cause for RPU to drop you from the program. RPU reserves the right to modify this price and any such modification will be indicated on your utility bill.
Terms. This Agreement is effective
on the date it is received by RPU and covers
all repair costs of service line failures occurring
after this date. It does not cover homeowner,
landlord, or renter negligence or malicious
intent to damage the service. This Agreement
is subject to all terms contained herein and
will continue month-to-month until either you
or RPU cancels this Agreement by notifying the
other party in writing. There is no cancellation
charge if this Agreement is canceled. Cancellation
of this Agreement shall be without prejudice
to the rights or remedies of either you or RPU
under this Agreement.
RPU's Right of Inspection. RPU reserves the right to inspect your underground electric service should you inform RPU that a problem or damage has occurred. Your premises shall be made available to RPU for such an inspection.
Customer's Responsibilities. You shall cooperate with RPU and provide RPU with all information requested.
Default. RPU may cancel this Agreement immediately if you violate any provision of this Agreement. RPU is entitled to recover its costs and expenses, including reasonable attorney's fees, if legal action is necessary. RPU reserves the right to refuse Coverage to any customer for any non-discriminatory reason.
Miscellaneous. The laws of
the State of Minnesota shall govern this Agreement.
This Agreement is the final expression and a
complete and exclusive statement of the terms
of this Agreement, superseding all prior Agreements
and understandings, whether written or oral.
No delay or omission by either party in exercising
any right under this Agreement shall operate
as a waiver of that or any other right. If any
provision of this Agreement is invalid, such
provision shall be omitted, but the remaining
provisions of this Agreement shall be given
full force and effect.
Disclaimers. This program
does NOT cover service replacements within the
street right-of-way done in conjunction with
street repair/replacement projects.
Sign up online for Service AssuredSM, or call 280-1500 to receive the forms by mail.
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