To make changes to your electric and water service, please call RPU customer service or stop into the RPU Service Center during business hours. Changes to services will take at least one business day.
RPU Deposit Policy- Existing or previous customers
may be required to assure payment of their account by submitting a deposit
if they have an unacceptable credit history. An unacceptable credit
history is defined as more than two delinquent notices or returned checks,
and any service disconnects within the last 12 months on residential
accounts and 24 months on commercial accounts.
The deposit amount will be equal to the two highest consecutive month's bills for the past 12 months, at the new or existing service address, rounded to the nearest dollar. If the service has been vacant, usage from the previous years may be used to calculate the deposit amount or an estimate will be made. Contact RPU Customer Service for a full copy of RPU's Deposit Policy.
Residential Customer Service
For questions regarding your residential utilities, please check out the list below for contact information.
Contact a customer service representative today at 507.280.1500 or send us an email.
Customer service representatives can help you with:
- Payment options
- Billing inquiries
- Payment by phone
- Electric or water usage questions
- Program questions
- Conserve & Save® Rebates
- General questions
If you would like to Stop, Start, or Transfer Service please call us at 507.280.1500.