Start/Stop/Transfer Service
New Customers – Start Service
Not an RPU customer and need to establish a new account? Please call RPU Customer service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Rd NE.
Please allow at least 24 hours to complete your requset. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.
Existing Customers – Move Service
Already an RPU customer? If you are moving from one residence in our service area to another, please call RPU Customer Service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Rd NE.
In some cases, a Security Deposit may be required. Existing or previous customers may be required to provide a Security Deposit as a condition of obtaining new service if they have an unacceptable credit history.
If we cannot verify your identity during the phone application process, we may require that you stop into the RPU Service Center with proper identification.
Please allow at least 24 hours to complete your requset. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.
Stop Service
Need to stop service? To stop service at an existing residence, please call RPU Customer Service at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Rd NE.
Please be preapred to provide a forwarding address to ensure that your final bill reaches your new location.
If we cannot verify your identity during the phone disconnection process, we may require that you stop into the RPU Service Center with proper identification.
Please allow at least 24 hours to complete your requset. Customer Service and Lobby hours are Monday – Friday from 8 a.m. to 5 p.m.
